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Articles: Telecommunications
The voice platform vendor helps itself to a portfolio of self-service applications.
Mastering the multi-sourced call center.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Contact center surveying is evolving into enterprise feedback management.
Instead, invest more in your best customers.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Clearly, improving customer trust should be a major focus for organizations in 2009.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Dreamforce '08: The software-as-a-service companies partner up to deliver a contact database to the traveling business user.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Business continuity and disaster recovery are often overlooked.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
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