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Articles: Telecommunications
New research shows confusion among users over what unified communications really means.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
A process-based approach is key.
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Here are three areas in which technology can help your organization sell better.
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
The new service offers biometrically authorized payments via phone, providing convenience and security.
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
Gartner points to the continued evolution of software-as-a-service implementations.
The voice platform vendor helps itself to a portfolio of self-service applications.
Mastering the multi-sourced call center.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
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