| Articles: Telecommunications |
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According to research firm IDC, blame the current recession for the scaled-back spending forecast.
Daily News,
Posted 04 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Daily News,
Posted 02 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.
Scouting Report,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Daily News,
Posted 11 Nov 2008
Dreamforce '08: The software-as-a-service companies partner up to deliver a contact database to the traveling business user.
Daily News,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Daily News,
Posted 07 Nov 2008
Business continuity and disaster recovery are often overlooked.
Customer Centricity,
Posted 01 Nov 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
Daily News,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Daily News,
Posted 30 Oct 2008
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
Daily News,
Posted 24 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Daily News,
Posted 23 Oct 2008
Parent company of contact center solutions provider Syntellect snaps up another peer.
Daily News,
Posted 22 Oct 2008
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Companies: Telecommunications
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