Distilled works with Impact Dialing to boost search rankings
REAL ROI,
Posted 01 Jan 2012
New unit will run business, government, and wholesale operations.
Daily News,
Posted 15 Dec 2011
The telecommunications giant aims to help its business clients with a variety of customer communication options.
Daily News,
Posted 21 Nov 2011
Current benchmarks are "typically the wrong ones"
Insight,
Posted 02 Nov 2011
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Daily News,
Posted 01 Nov 2011
The company gains the agility and efficiency to quickly respond to market changes with far more personalized campaigns.
Daily News,
Posted 27 Oct 2011
Magazine Features,
Posted 01 Oct 2011
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
Front Office,
Posted 01 Oct 2011
YouBeauty enlists Extole to launch a social media campaign
REAL ROI,
Posted 01 Oct 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
REAL ROI,
Posted 01 Oct 2011
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
Magazine Features,
Posted 01 Oct 2011
Magazine Features,
Posted 01 Oct 2011
A contact center executive at American Express takes a holistic approach to support
Magazine Features,
Posted 01 Oct 2011
The company plans to start charging merchants for customer data
Insight,
Posted 01 Oct 2011
Better connections with customers and more efficient use of resources will drive future IT investments
Insight,
Posted 01 Oct 2011
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
Connect,
Posted 01 Oct 2011
How to satisfy digital consumers and avoid damaging word of mouth
Viewpoints,
Posted 30 Sep 2011
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
Daily News,
Posted 14 Sep 2011
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Front Office,
Posted 01 Sep 2011
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