| Articles: Telecommunications |
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The verticalized solutions aim to improve the customer experience and employee productivity.
Daily News,
Posted 19 Jan 2009
New research shows confusion among users over what unified communications really means.
Daily News,
Posted 13 Jan 2009
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Daily News,
Posted 12 Jan 2009
A process-based approach is key.
Viewpoints,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
Daily News,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
Here are three areas in which technology can help your organization sell better.
Magazine Features,
Posted 01 Jan 2009
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
Magazine Features,
Posted 01 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
The new service offers biometrically authorized payments via phone, providing convenience and security.
Daily News,
Posted 24 Dec 2008
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Daily News,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Daily News,
Posted 19 Dec 2008
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
Daily News,
Posted 18 Dec 2008
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Daily News,
Posted 16 Dec 2008
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
Daily News,
Posted 15 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
Daily News,
Posted 12 Dec 2008
The voice platform vendor helps itself to a portfolio of self-service applications.
Daily News,
Posted 10 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
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Companies: Telecommunications
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