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Articles: Telecommunications
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Online self-service portals can become high-performance growth engines amid challenging economic times.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
Don't neglect relationships at this crucial touch point.
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Eloqua extends the reach of its marketing message with some outside Web-event expertise.
Government 2.0 comes to the Twitterverse.
The switch to digital TV broadcasts is upon us—or is it?
So speak softly and carry just 140 characters.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
New research from Forrester warns companies to invest in customer service — or else.
Optimize e-commerce with purchase incentives.
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