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Articles: Telecommunications
The switch to digital TV broadcasts is upon us—or is it?
So speak softly and carry just 140 characters.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
New research from Forrester warns companies to invest in customer service — or else.
Optimize e-commerce with purchase incentives.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
A new study finds WFO had a very good 2008, despite the economic downturn.
Telecoms struggle with complexity.
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
Cut costs and improve customer service with self-service software.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
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