| Articles: Telecommunications |
|
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Daily News,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Daily News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Daily News,
Posted 18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Daily News,
Posted 18 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
Daily News,
Posted 16 Feb 2009
Telecoms struggle with complexity.
Viewpoints,
Posted 16 Feb 2009
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Daily News,
Posted 13 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Daily News,
Posted 13 Feb 2009
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Daily News,
Posted 13 Feb 2009
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
Daily News,
Posted 11 Feb 2009
Cut costs and improve customer service with self-service software.
Viewpoints,
Posted 09 Feb 2009
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
Daily News,
Posted 05 Feb 2009
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
Daily News,
Posted 04 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Daily News,
Posted 29 Jan 2009
What do customers think of customer service?
Viewpoints,
Posted 28 Jan 2009
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
Daily News,
Posted 27 Jan 2009
On-the-go work processes carry risks along with rewards.
Viewpoints,
Posted 26 Jan 2009
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Daily News,
Posted 22 Jan 2009
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Daily News,
Posted 21 Jan 2009
|
 |
| Pages: << Prev 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
Next >> |
|
|
|
Companies: Telecommunications
|
|