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Articles: Telecommunications
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
The new program rewards customers for everyday activities.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Despite mixed reviews, the smartphone's connection to the largest e-commerce network will facilitate mobile transactions.
Let's put the brakes on a separate, but unequal, future for bandwidth providers.
Action buttons help brands extend engagement outside of apps.
Companies that lag behind must move from 'fluff' to 'tough.'
Market-leading companies are focusing on CXM, not CRM.
Companies can rebound by providing more multichannel customer service options.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
Gain more value from employees and customers with gamification processes.
Five reasons to hit the reset button on your customer service.
Smartphones make up 56 percent of all devices currently in use.
Surveying tool yields positive results for Austrian carrier.
Debuts IBM Watson Engagement Advisor for omnichannel support.
Launches Privacy Suite for customers, service providers.
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