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Articles: Telecommunications
Wireless service providers aren't listening to their loudest customers
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Service gaffes are part of life, but some of them are just astounding.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Five questions to get to real ROI.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Set your brand apart by using channels appropriately.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Online self-service portals can become high-performance growth engines amid challenging economic times.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
Don't neglect relationships at this crucial touch point.
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
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