Articles: Telecommunications
How new technology streamlines the mobile operator contact center.
The vendor's packaged solutions target three specific pain points in the contact center.
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
The analysis of recorded customer interactions promises to help build better customer service strategies.
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Address the mess to improve your appearance in customers' eyes.
Analyzing the gap between what executives promise and what their companies deliver.
Is MetraTech's latest solution agile enough to tackle the recession and greenfield opportunities?
New features in the company's Marketing View product focus on demand generation and connecting campaigns to leads.
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Intuit QuickBase helps TomTom navigate reseller deals.
Why mobile shopping—"m-commerce"—is finally getting a move on.
Automating and optimizing work processes will boost the market for the foreseeable future.
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Companies: Telecommunications
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