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Articles: Telecommunications
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Intuit QuickBase helps TomTom navigate reseller deals.
Why mobile shopping—"m-commerce"—is finally getting a move on.
Automating and optimizing work processes will boost the market for the foreseeable future.
Speech-enabled interactive voice response systems now involve other customer channels.
Helping contact center managers achieve four primary goals.
In a tight economy, companies try to cut operating expenses wherever they can.
Stress levels brought about by the economy are making people more combative in their everyday lives.
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
The deal -- valued at $20 million -- looks to help Consona extend its reach into target markets.
In the Age of the Customer, customers demand attention.
Cloudforce London '09: The popular on-demand provider introduces a free version of its mobile CRM access package -- after all, one executive says, "cloud applications make mobility possible."
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
The need for knowledge now permeates the enterprise.
Customer service tweeps speak for themselves.
As service providers expand their combined multimedia packages, customer service requires attention.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
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