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Articles: Telecommunications
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
The analysis of recorded customer interactions promises to help build better customer service strategies.
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Address the mess to improve your appearance in customers' eyes.
Analyzing the gap between what executives promise and what their companies deliver.
Is MetraTech's latest solution agile enough to tackle the recession and greenfield opportunities?
New features in the company's Marketing View product focus on demand generation and connecting campaigns to leads.
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Intuit QuickBase helps TomTom navigate reseller deals.
Why mobile shopping—"m-commerce"—is finally getting a move on.
Automating and optimizing work processes will boost the market for the foreseeable future.
Speech-enabled interactive voice response systems now involve other customer channels.
Helping contact center managers achieve four primary goals.
In a tight economy, companies try to cut operating expenses wherever they can.
Stress levels brought about by the economy are making people more combative in their everyday lives.
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
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