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Articles: Telecommunications
Companies can rebound by providing more multichannel customer service options.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
Gain more value from employees and customers with gamification processes.
Five reasons to hit the reset button on your customer service.
Smartphones make up 56 percent of all devices currently in use.
Surveying tool yields positive results for Austrian carrier.
Debuts IBM Watson Engagement Advisor for omnichannel support.
Launches Privacy Suite for customers, service providers.
As media consumption becomes more fragmented, marketers consider syncing television and mobile content.
There's a difference between doing what you can and doing what you can get away with.
Maintaining customer satisfaction is key to mobile app storefront success.
Carriers struggle to offer effective service to all customers.
Self-service leads to one-on-one marketing.
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Solution provides foundation for better tracking of customer identity data.
Videos explain bills to customers so call center agents don't have to.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
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Companies: Telecommunications
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