In the Age of the Customer, customers demand attention.
Viewpoints,
Posted 08 Apr 2009
Cloudforce London '09: The popular on-demand provider introduces a free version of its mobile CRM access package -- after all, one executive says, "cloud applications make mobility possible."
Daily News,
Posted 07 Apr 2009
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
Daily News,
Posted 02 Apr 2009
The need for knowledge now permeates the enterprise.
Re:Tooling,
Posted 01 Apr 2009
Customer service tweeps speak for themselves.
Insight,
Posted 01 Apr 2009
As service providers expand their combined multimedia packages, customer service requires attention.
Insight,
Posted 01 Apr 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Insight,
Posted 01 Apr 2009
Wireless service providers aren't listening to their loudest customers
Insight,
Posted 01 Apr 2009
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2009
Varolii looks to go three-for-three with its latest array of automated communication applications.
Daily News,
Posted 01 Apr 2009
Service gaffes are part of life, but some of them are just astounding.
Pint of View,
Posted 01 Apr 2009
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Daily News,
Posted 31 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Daily News,
Posted 25 Mar 2009
One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Set your brand apart by using channels appropriately.
Viewpoints,
Posted 18 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
Daily News,
Posted 13 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Daily News,
Posted 12 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
Daily News,
Posted 12 Mar 2009
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