| Articles: Telecommunications |
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Industry pundits say the latest initiatives will help the company play catch-up.
Daily News,
Posted 11 Jun 2009
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Daily News,
Posted 10 Jun 2009
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
Magazine Features,
Posted 01 Jun 2009
A forum designed to address one problem evolves into an enterprise asset.
Secret of My Success,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
The social Web is about to evolve — again. Are you ready to evolve, too?
The Tipping Point,
Posted 01 Jun 2009
If you expect employees to stay within the lines, you need to draw the lines first.
Insight,
Posted 01 Jun 2009
We're awash in social networking data. Do we really want our businesses drowning in it, too?
Connect,
Posted 01 Jun 2009
Pent-up demand for integrated telephony and business applications will drive adoption through 2013, according to new research findings.
Daily News,
Posted 28 May 2009
As the iPhone App Store emerges as a significant brand-building platform, the phrase "There's an app for that" has become a catchphrase for consumers and businesses alike. But is it the right place for you?
Daily News,
Posted 26 May 2009
How new technology streamlines the mobile operator contact center.
Viewpoints,
Posted 25 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Daily News,
Posted 22 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Daily News,
Posted 16 May 2009
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Daily News,
Posted 16 May 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Daily News,
Posted 16 May 2009
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Daily News,
Posted 16 May 2009
The analysis of recorded customer interactions promises to help build better customer service strategies.
Daily News,
Posted 15 May 2009
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Companies: Telecommunications
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