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Articles: Telecommunications
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
CRM Evolution '09 — Day 1: KEYNOTE: Customers may control the conversation, but they do not control your business.
One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Former competitors combine, aiming to be the largest provider of mobile business applications.
CRM + KM = smart CRM.
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
The release of one-X Agent marks a potential re-emphasis on the vendor's ability to cater to remote agents, says one industry pundit.
Delivering quality customer service means making quality shots.
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Consumers are looking for you on search engines—but are you there to be found?
Performance management is a contact center requirement.
For the first time, U.S. mobile carriers and the Mobile Marketing Association have collaborated to create a single standard for mobile SMS marketing.
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
One pundit forecasts the company's service management solution is the first of many we can expect to come down the pike.
A new study reaffirms the impact a satisfactory tech-support experience has on brand image and likelihood to repurchase.
Lithium Technologies' new suite, launched today, looks to unite traditional CRM and the social Web.
The enterprise feedback management vendor scoops up an online-survey software player.
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