| Articles: Telecommunications |
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Lucrative return on investment is driving companies — and vendors — to look more closely at mobile service applications.
Re:Tooling,
Posted 01 Sep 2009
SpeechTEK 2009: This year's closing keynote panel examines speech solutions delivered via the software-as-a-service model.
Daily News,
Posted 29 Aug 2009
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Today's keynote address stressed the need for speech throughout the enterprise, not just in the call center.
Daily News,
Posted 29 Aug 2009
SpeechTEK 2009: Instead of forcing users to navigate dozens of smartphone icons, one presenter warns, the dominant interface of the future will be voice.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: Presenters suggest that, even in a time of lowered budgets, it's possible to achieve implementations of high value.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Daily News,
Posted 28 Aug 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
Daily News,
Posted 25 Aug 2009
CRM Evolution '09 — Day 1: KEYNOTE: Customers may control the conversation, but they do not control your business.
Daily News,
Posted 25 Aug 2009
One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
Daily News,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 24 Aug 2009
Former competitors combine, aiming to be the largest provider of mobile business applications.
Daily News,
Posted 18 Aug 2009
CRM + KM = smart CRM.
Viewpoints,
Posted 17 Aug 2009
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
Daily News,
Posted 12 Aug 2009
The release of one-X Agent marks a potential re-emphasis on the vendor's ability to cater to remote agents, says one industry pundit.
Daily News,
Posted 05 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Insight,
Posted 01 Aug 2009
Consumers are looking for you on search engines—but are you there to be found?
Insight,
Posted 01 Aug 2009
Performance management is a contact center requirement.
Customer Centricity,
Posted 01 Aug 2009
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Companies: Telecommunications
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