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Articles: Telecommunications
Learn the value of integrating a mobile component into your CRM strategy.
Don't let confusion around new devices undermine future opportunities.
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Be prepared to act on customer feedback.
Pundits say adding the capability will enable quicker, higher quality support for end users.
The latest offering will help the company continue to grow marketshare, pundits say.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Pundits say the company's latest release tightens competition in the QM space.
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
The company's latest on-demand solution looks to ease the challenges online marketers face today.
What do you do when your brand no longer reflects your offerings?
Knowledge management is the path to content management success.
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