Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
Don't let confusion around new devices undermine future opportunities.
Viewpoints,
Posted 27 Jan 2010
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
Viewpoints,
Posted 17 Jan 2010
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
Daily News,
Posted 15 Jan 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Viewpoints,
Posted 07 Jan 2010
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
Daily News,
Posted 05 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
Pundits say adding the capability will enable quicker, higher quality support for end users.
Daily News,
Posted 10 Dec 2009
The latest offering will help the company continue to grow marketshare, pundits say.
Daily News,
Posted 07 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Daily News,
Posted 04 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
Daily News,
Posted 01 Dec 2009
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Daily News,
Posted 27 Nov 2009
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
Daily News,
Posted 04 Nov 2009
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Daily News,
Posted 03 Nov 2009
What do you do when your brand no longer reflects your offerings?
Customer Centricity,
Posted 01 Nov 2009
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