Articles: Telecommunications
Tapad has rebranded to mark its shift to an identity-driven model and has launched a telecom-specific Customer Data Platform.
SAP Hybris Commerce, the ‘teleco and media accelerator,' aims to help telecommunications and media companies deliver better customer experiences.
Kaonsoft's QuickOn solution was designed specifically for telcos with customer, technician, and dispatcher modules.
Package deals don't always make sense.
Companies, vendors, and consumers should be prepared to work together to curb the possible misuse of the technology
Spending on TV advertising is expected to soar, despite the trend to cut the cord
The Synchronoss Cloud Analytics Platform will generate insights from end-to-end data uniquely available to service providers.
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Nuance Loop helps mobile operators market and monetize personalized pre-paid subscriber services.
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.
New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance.
Responsibility and strategy are key to using this growing technology.
Poor customer service accounts for most company defections.
SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
A clearly defined level of commitment to buyers is vital to growth.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
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Companies: Telecommunications
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