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Articles: Technology
Schools shift focus to generate more inquiries in-house and boost technology investments
Expenditures will exceed $1 billion worldwide by 2013
Most consumers are not active users, study shows, but easing access may spur participation
CRM outsourcers still grapple with social media strategies
Pitney Bowes and others reveal digital delivery service applications
Trying on some bold "new" social media strategies in CRM
Suites embrace analytics, debunk idea core components are commodities
It varies from "tailored intimacy" to "customer self-service"
Dishonest practices that overpromise and underdeliver must be rooted out
A salesperson must make a customer feel as if he must have it
Understanding what mobile means for your business
How companies can reap the benefits
EVOip VoIP recording solution will be implemented at facilities in the United States, Japan, China, India, and Australia.
Customer satisfaction versus offshore cost savings
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Cognos solution leads to 50,000 new visits and revenue growth
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Vendors deliver a broad suite of new functionality
Too much familiarity can repel customers, so designers must take pains to build the right systems
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