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Articles: Technology
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
While some solutions are free, marketers sacrifice time and rich analysis
Technologies blend data from different sources, emotional states, and moments in time
The whole exceeds the sum of the parts
Being the preferred brand is not enough in the face of quickly shifting market dynamics
Schools shift focus to generate more inquiries in-house and boost technology investments
Expenditures will exceed $1 billion worldwide by 2013
Most consumers are not active users, study shows, but easing access may spur participation
CRM outsourcers still grapple with social media strategies
Pitney Bowes and others reveal digital delivery service applications
Trying on some bold "new" social media strategies in CRM
Suites embrace analytics, debunk idea core components are commodities
It varies from "tailored intimacy" to "customer self-service"
Dishonest practices that overpromise and underdeliver must be rooted out
A salesperson must make a customer feel as if he must have it
Understanding what mobile means for your business
How companies can reap the benefits
EVOip VoIP recording solution will be implemented at facilities in the United States, Japan, China, India, and Australia.
Customer satisfaction versus offshore cost savings
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