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Articles: Technology
If you have a vested interest in having customers, then field service is not only relevant to you, but is also a crucial part in the successful CRM mechanism.
Perspectives on changing how the game is played.
The six primary benefits of becoming a real-time enterprise.
The six primary benefits of becoming a real-time enterprise.
Doug Edwards, director of marketing for Google, explains how the search engine operator took control of its burgeoning overflow of email.
Increasingly CRM vendors are employing some CRM of their own.
ISS chose a familiar vendor for its CRM reimplementation, and that has made all the difference.
The enterprise software firm completes an internal CRM rollout.
Itron turns on CRM and ERM software; information floods the enterprise; flicker, flicker, flicker
So after a year of evaluating CRM solutions that would enable the $2 billion company to offer its customer-facing staff a single, integrated view of customers, as well as track sales and marketing leads, Wyse began deploying Salesforce.com's Enterprise Edition.
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