Articles: Technology
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Outsourcing solutions are evolving toward integrated business and technology solutions; competitive differentiation will center on vertical expertise and alignment.
The best risk mitigation for a prospect is a satisfied customer.
Dr. Michael Treacy, chief strategist and cofounder of GEN3 Partners, advised attendees to beware of the "twin diseases of IT," which he identified as the enterprise disease and the process disease.
The promise of CRM is being realized, but not all companies see technology as an integral part of their sales excellence plans.
PeopleSoft's WPS is designed to help customers tie together all the elements of organizational development; Sane Solutions, developers of NetTracker, and Best Software announced Tuesday that Sane has joined the SalesLogix Technology Partner program; and ChoiceStream has launched the MyBestBets Personalization Platform.
According to a weekly poll drawn from a 20,000-member Gartner panel, U.S. businesses spent below their budgeted levels, recording a score of 95.1 on the GTDI for July.
The most immediate solution that needs to be put in place to safeguard against a repeat of these events is more active alerting systems.
Eighteen months ago HP set a goal to simplify the digital experience for customers: For example, what began as a 57-step process to take and print a digital photo has been reduced to three steps.
PeopleSoft has completed its acquisition of J.D. Edwards; Green Beacon Solutions announced that it has entered into a marketing partnership with Narragansett Technologies; SAP AG reported a slip in sales for the quarter ended June 30; and Salesforce.com has added Peter Gassner to the company's executive team as general manager and senior vice president for sforce.
March 18, 2003. Just another day. Or was it? To those in the CRM industry it was one more opportunity to improve customer service, streamline CRM processes, and build revenue. CRM magazine hit the road that day and shadowed people throughout the United States who are immersed in CRM: executives at four customer companies, including sales, marketing, contact center, and IT folks; two analysts; the CTO and a sales manager of an integration firm; and a key account salesperson for an enterprise CRM vendor. The goal was to uncover the role CRM plays in their jobs and for their companies on a typical day. What we found was anything but ordinary. Following is our inside look at a day in the life of CRM.
How Erik Seoane, director of service delivery for Intuit's Turbo Tax, convinced the company's CIO and CFO to embrace CRM.
If you have a vested interest in having customers, then field service is not only relevant to you, but is also a crucial part in the successful CRM mechanism.
Perspectives on changing how the game is played.
The six primary benefits of becoming a real-time enterprise.
The six primary benefits of becoming a real-time enterprise.
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