Articles: Technology
The vendors look to cover both the sales and service worlds with their new partnership.
The HEAT and GoldMine provider also announced additional products.
The global bank revamps its online experience and improves contact center interactions as a result.
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
Customers were happy to move away from the telephone to a Web-based model.
The firm's goal is to achieve a number one status across every single product it has.
The report outlines a marketing performance measurement model and guidelines for process improvement.
The ability to have a centralized call center may lead to an increase in the use of VoIP.
Violations, more often than not, are the acts of a company's own employees; Mother Nature is a very different kind of external threat.
Loyalty leaders in the IT industry experienced significant growth levels compared with their counterparts.
There is increasing adoption of mobile and wireless devices, with tablet PCs expected to gain more and more in popularity in the next few years.
Brand building was ranked highest among marketing priorities, despite the strong positioning efforts many vendors employed during the tech boom; the brand-building efforts may reflect both fresh faces and survivors looking to establish new markets.
According to a new report by the Service & Support Professionals Association, it's possible to predict during the recruiting phase who the top performers might be, and hire accordingly.
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
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