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Articles: Technology
Many executives fear a healthy two-way conversation with customers
Vocalabs' study shows customers reporting problems with the automated portion of Apple tech support calls
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
CRM can help firms struggling with longer selling processes
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Adobe, Fidelity, and JetBlue recognized for outstanding performance
Issues like privacy and fair use of data pose a formidable challenge
What's relevant to customers and sustainable for businesses?
The company turns to MarketTools to survey its customers and deliver customer feedback dashboards.
Selling, tracking, and billing automated by FinancialForce for Media.
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Acumen's customized CRM application manages partner organizations and provides extensive reports
Groupon and others put group buying discounts on the menu
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