Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
REAL ROI,
Posted 18 May 2011
Magazine Features,
Posted 18 May 2011
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Magazine Features,
Posted 18 May 2011
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Daily News,
Posted 18 May 2011
Why the old rules of etiquette no longer apply
Magazine Features,
Posted 18 May 2011
Listening to customers should precede any foray into social media, the former leader of @ComcastCares advises
Magazine Features,
Posted 18 May 2011
Online communities foster customer loyalty by doing what traditional contact centers cannot
Magazine Features,
Posted 18 May 2011
Smartphones allow consumers to share their in-store experiences moments after they happen
Insight,
Posted 18 May 2011
Companies need to shift from a "me first" to a "we first" world, author warns
Insight,
Posted 18 May 2011
New federal laws have "thrown everything up for question"
Insight,
Posted 18 May 2011
Overshadowed by news of a deal with Salesforce.com, Radian6 user conference stresses need to engage with customers, not bombard them
Insight,
Posted 18 May 2011
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
Insight,
Posted 18 May 2011
But many contact center offerings require a trade-off between accuracy and ease of use
Scouting Report,
Posted 18 May 2011
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
The Tipping Point,
Posted 18 May 2011
Leveraging sites like Facebook and Twitter is critical
Customer Centricity,
Posted 17 May 2011
Growing acceptance of cloud-based applications creates opportunities.
Daily News,
Posted 12 May 2011
How to ensure Groupon and LivingSocial won't damage relationships
Viewpoints,
Posted 06 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Daily News,
Posted 05 May 2011
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
Daily News,
Posted 05 May 2011
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