Articles: Technology
Malicious applications are challenging the Internet's integrity as a business tool.
Security is a huge factor in consumers' online banking decisions; being a standout provider may bring greater loyalty and higher revenue.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
Can on-demand CRM developers cleanly cross over into offline operation?
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
A new Web-based technology allows for paperless tracking of citations and other government services.
The needs of the field force will continue to drive wireless CRM solutions.
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
How to maximize the integration of your Web-based CRM and labor management systems.
We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found.
Common vocabulary and government advocacy lead the agenda.
The rules of the game in Internet search are still being written, and strategies must adapt to suit the times.
Unica announces monster customer win; Envision Telephony releases third- and fourth-quarter results; Avaya makes available new service; and more.
Some of last year's top CRM solutions and solution providers are recognized.
Customers gain access to the company's hosted CRM management solution.
The top 5 questions an organization must ask prior to implementing CRM.
More information means more informed customer decisions.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
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