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| Articles: Technology |
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The cable provider is using an automated agent to answer customers' inquiries.
Daily News,
Posted 07 Dec 2004
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Daily News,
Posted 02 Dec 2004
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Daily News,
Posted 30 Nov 2004
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
Daily News,
Posted 18 Nov 2004
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Daily News,
Posted 17 Nov 2004
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Magazine Features,
Posted 15 Nov 2004
The product-tagging system must be used as more than supercharged bar codes.
Insight,
Posted 15 Nov 2004
The vendors look to cover both the sales and service worlds with their new partnership.
Daily News,
Posted 04 Nov 2004
The HEAT and GoldMine provider also announced additional products.
Daily News,
Posted 03 Nov 2004
The global bank revamps its online experience and improves contact center interactions as a result.
Daily News,
Posted 01 Nov 2004
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
Daily News,
Posted 27 Oct 2004
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
Daily News,
Posted 25 Oct 2004
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Magazine Features,
Posted 18 Oct 2004
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
Viewpoints,
Posted 18 Oct 2004
Customers were happy to move away from the telephone to a Web-based model.
Benchmark,
Posted 18 Oct 2004
Insight,
Posted 18 Oct 2004
The firm's goal is to achieve a number one status across every single product it has.
Benchmark,
Posted 18 Oct 2004
The report outlines a marketing performance measurement model and guidelines for process improvement.
Daily News,
Posted 12 Oct 2004
The ability to have a centralized call center may lead to an increase in the use of VoIP.
Insight,
Posted 24 Sep 2004
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