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Articles: Technology
Common vocabulary and government advocacy lead the agenda.
The rules of the game in Internet search are still being written, and strategies must adapt to suit the times.
Unica announces monster customer win; Envision Telephony releases third- and fourth-quarter results; Avaya makes available new service; and more.
Some of last year's top CRM solutions and solution providers are recognized.
Customers gain access to the company's hosted CRM management solution.
The top 5 questions an organization must ask prior to implementing CRM.
More information means more informed customer decisions.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
The cable provider is using an automated agent to answer customers' inquiries.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
The product-tagging system must be used as more than supercharged bar codes.
The vendors look to cover both the sales and service worlds with their new partnership.
The HEAT and GoldMine provider also announced additional products.
The global bank revamps its online experience and improves contact center interactions as a result.
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
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