Capture cooperation and excitement around CRM technology for its full benefits.
Customer Centricity,
Posted 01 Nov 2005
Third generation--3G--technology is finally arriving after years of mishaps and delays.
Insight,
Posted 01 Nov 2005
IT departments will reduce expenditures by switching from best-of-breed to solutions, and by enforcing security best practices.
Daily News,
Posted 20 Oct 2005
Slowdowns in economic growth, coupled with hesitancy to adopt new technology, will temporarily stall investments; high energy prices are partly to blame.
Daily News,
Posted 14 Oct 2005
What do they know, and how do they find out?
Insight,
Posted 01 Oct 2005
Privacy breaches occur as often from within an organization as they do from outside it; user authentication methods can help reduce the damage.
Daily News,
Posted 30 Sep 2005
Leading global organizations are using a best practice for IT that advises managing personnel and strategies.
Daily News,
Posted 28 Sep 2005
Marketers can improve sales close rates by focusing on search engine optimization and providing white papers and analyst research online.
Daily News,
Posted 26 Sep 2005
The Web self-service vendor has rolled out a new product suite that incorporates the basis of its recast customer strategy.
Daily News,
Posted 21 Sep 2005
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
Daily News,
Posted 02 Sep 2005
Business Problem: Customer satisfaction levels are too low and agents are not sufficiently cross- and upselling products.
Re:Tooling,
Posted 01 Sep 2005
Identity theft victims' assurance of security reflects comfort levels with online banking, and not their loyalty to a particular bank.
Front Office,
Posted 01 Sep 2005
Technology is rarely to blame for project failure, according to a new report; here, a list of five pitfalls companies can avoid.
Daily News,
Posted 31 Aug 2005
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
Daily News,
Posted 26 Aug 2005
Improving marketing approaches will alter the current image of the department as a cost center.
Daily News,
Posted 25 Aug 2005
A Forrester study sees the market shifting from best-of-breed to comprehensive suite solutions that offer more layered approaches to security.
Daily News,
Posted 19 Aug 2005
Siebel and Novell say that a widened range of more complete offerings will benefit customers through increased flexibility and support.
Daily News,
Posted 08 Aug 2005
A low-pressure approach to high-impact marketing.
Viewpoints,
Posted 01 Aug 2005
Improve customer care and create new revenue channels.
Viewpoints,
Posted 01 Aug 2005
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