Articles: Technology
Every person and company mentioned in this issue should be proud to have helped the industry experience its second consecutive year of growth since its post-Y2K malaise.
How visual mapping adds value to CRM.
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
It plays a key role in reducing costs and improving productivity for today's CRM initiatives.
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
A ballet company sends a dirty database "en arriere" with QAS.
WFO suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages
Analytics tools and methods can boost sales-closure rates by concentrating sales efforts.
How far can the notion of a virtual team go?
Security is becoming a higher selling point for customers according to a CMO Council report; incorporating a message of safety into your brand can boost sales.
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
ISM's yearly winners must meet five functionality benchmarks to make the grade.
Many business professionals still need some convincing when it comes to using CRM technology.
Sending customer service queries to employees who are not trained in customer care is the wrong way to go.
Integration issues and bugs have paved the way for a CRM solution in version 3.0.
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
New business growth will mean increased headcounts for IT departments, but it's equally important to retain employees through strong rewards programs.
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