| Articles: Technology |
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Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
Daily News,
Posted 14 Jul 2006
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
Daily News,
Posted 13 Jul 2006
New business growth will mean increased headcounts for IT departments, but it's equally important to retain employees through strong rewards programs.
Daily News,
Posted 12 Jul 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
Daily News,
Posted 11 Jul 2006
As healthcare providers turn to electronic records, CRM finds its way into the practice.
Insight,
Posted 01 Jul 2006
It isn't about jumping on the latest technology bandwagon.
Viewpoints,
Posted 01 Jul 2006
The company adds enhancements and packaged application updates to build out the solution's usability.
Daily News,
Posted 23 Jun 2006
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
Daily News,
Posted 13 Jun 2006
Perhaps Michael Fields's most intriguing decision was to bring outsourced engineers back in-house.
Insight,
Posted 01 Jun 2006
Shifting the burden back where it belongs.
Viewpoints,
Posted 01 Jun 2006
Business Problem: Customer data is scattered throughout legacy systems, preventing a company from fully leveraging it.
Re:Tooling,
Posted 01 Jun 2006
The affluent are not the only ones craving premium experiences.
Front Office,
Posted 01 Jun 2006
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
Daily News,
Posted 11 May 2006
An outstanding online experience will keep customers coming back again and again.
Viewpoints,
Posted 01 May 2006
Insight,
Posted 01 May 2006
The conference covers info about online business strategies and previews of new e-marketing, sales, and customer service offerings.
Daily News,
Posted 25 Apr 2006
The contact center industry was hot in 2005, as providers of customer service and support technologies and services strengthened their commitment to delivering first-class service. Many of the industry's players made their presence felt with forward-thinking mergers and acquisitions, while others upped the ante by growing from within and extending strategic alliances. We honor the industry's top-three leaders and one company to watch in the following categories: computer telephony integration, interactive voice response, Web-support services (formerly the Web self-service category), workforce optimization (formerly the workforce management and optimization category), quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a weighted formula that includes analyst assessments for customer satisfaction, depth of functionality, and company direction, as well as fiscal health over the course of 2005.
Magazine Features,
Posted 01 Apr 2006
A more manageable, single-security standard is expected this year, as current measures are deemed too cumbersome for most users.
Daily News,
Posted 27 Mar 2006
Information security is a predominant concern in companies looking for outsourcing vendors, according to a recent report.
Daily News,
Posted 23 Mar 2006
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