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Articles: Technology
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
ISM's yearly winners must meet five functionality benchmarks to make the grade.
Many business professionals still need some convincing when it comes to using CRM technology.
Sending customer service queries to employees who are not trained in customer care is the wrong way to go.
Integration issues and bugs have paved the way for a CRM solution in version 3.0.
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
New business growth will mean increased headcounts for IT departments, but it's equally important to retain employees through strong rewards programs.
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
As healthcare providers turn to electronic records, CRM finds its way into the practice.
It isn't about jumping on the latest technology bandwagon.
The company adds enhancements and packaged application updates to build out the solution's usability.
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
Perhaps Michael Fields's most intriguing decision was to bring outsourced engineers back in-house.
Shifting the burden back where it belongs.
Business Problem: Customer data is scattered throughout legacy systems, preventing a company from fully leveraging it.
The affluent are not the only ones craving premium experiences.
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
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