Articles: Technology
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
The search giant's speech technology group manager explains at SpeechTEK 2007 how speech technology and mobile applications will help his company 'organize all the world's information.'
By sending exhaustively detailed iPhone bills, service provider AT&T could be trying to head off expensive customer-care calls.
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
Contact center consolidation, voice portals, hosted contact centers, and unified communications are driving much of the movement.
A marketing company slashes the time and effort it spends creating reports with the help of performance management software.
The software security giant turns to Citrix to leverage chat and remote assistance in the call center.
Europeans are set to double their online marketing spend over the next five years, thanks to consumer interest in the Web and marketers' growing affinity for online ads.
With its Summer '07 release, the on-demand specialist expands from on-demand applications to on-demand platforms.
CRM capabilities and business processes enable technology to shine.
New research reveals that enterprise and CRM software isn't just for the big boys anymore.
Either a bad technical implementation or a lack of governance will increase the risk of failure in SOA projects, according to a new report.
As SMBs enjoy an expanding IP communications and managed services market, no dominant players have yet emerged.
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
Gartner advises enterprises to take advantage of emerging markets in Asia and other parts of the world to remain competitive against the local alternatives.
Executives at high tech companies tend to have a more positive perception of the customer service experience they deliver than what their customers actually experience.
Intelligent customers require intelligent search.
Business Problem: A company must design and manage a visually appealing interactive storefront for its Web site.
The company will grab enteo Software, which develops PC life-cycle management and Citrix management solutions; the deal is strategically sound and a "competitive necessity," says one analyst.
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