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Articles: Technology
Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture.
The right information at the right time, with Eloqua and Salesforce.com.
All the happenings from Microsoft Corp.'s Worldwide Partner Conference in July.
A growing segment of on-demand providers is boasting of offline functionality. Is this an admission of failure, or a stopgap on the way to perpetual access?
A Web-site testing firm targets landing pages as a key factor in conversion rates.
As part of SpeechTEK 2007, experts discuss the coming role of voice-activated search technology.
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
The search giant's speech technology group manager explains at SpeechTEK 2007 how speech technology and mobile applications will help his company 'organize all the world's information.'
By sending exhaustively detailed iPhone bills, service provider AT&T could be trying to head off expensive customer-care calls.
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
Contact center consolidation, voice portals, hosted contact centers, and unified communications are driving much of the movement.
A marketing company slashes the time and effort it spends creating reports with the help of performance management software.
The software security giant turns to Citrix to leverage chat and remote assistance in the call center.
Europeans are set to double their online marketing spend over the next five years, thanks to consumer interest in the Web and marketers' growing affinity for online ads.
With its Summer '07 release, the on-demand specialist expands from on-demand applications to on-demand platforms.
CRM capabilities and business processes enable technology to shine.
New research reveals that enterprise and CRM software isn't just for the big boys anymore.
Either a bad technical implementation or a lack of governance will increase the risk of failure in SOA projects, according to a new report.
As SMBs enjoy an expanding IP communications and managed services market, no dominant players have yet emerged.
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