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Articles: Technology
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
We can learn a lot from our pastimes...or not.
Does your company rely on smartphones?
We often find that CRM systems give sales managers numbers when what they really want is insight. Is CRM finally ready to demystify sales management?
Alcatel-Lucent, Microsoft, and Nortel retain their positions as leaders, but Cisco Systems and Siemens fall out of the top quadrant; Interactive Intelligence moves up a notch.
Interactive Intelligence moves back into the top quadrant, joining Aspect, Avaya, Cisco, Genesys, and Nortel.
Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture.
The right information at the right time, with Eloqua and Salesforce.com.
All the happenings from Microsoft Corp.'s Worldwide Partner Conference in July.
A growing segment of on-demand providers is boasting of offline functionality. Is this an admission of failure, or a stopgap on the way to perpetual access?
A Web-site testing firm targets landing pages as a key factor in conversion rates.
As part of SpeechTEK 2007, experts discuss the coming role of voice-activated search technology.
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
The search giant's speech technology group manager explains at SpeechTEK 2007 how speech technology and mobile applications will help his company 'organize all the world's information.'
By sending exhaustively detailed iPhone bills, service provider AT&T could be trying to head off expensive customer-care calls.
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
Contact center consolidation, voice portals, hosted contact centers, and unified communications are driving much of the movement.
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