As business models become increasingly complex, more and more processes are shunted to automated systems. But the best examples never lose touch with the human element.
Magazine Features,
Posted 01 Nov 2007
After years of trial-and-error, enterprises are finally developing innovative strategies and incorporating new software to allow them to identify -- and sell to -- their most profitable customers.
Magazine Features,
Posted 01 Nov 2007
Tech firms need CRM as much as any other company--and sometimes even more.
Insight,
Posted 01 Nov 2007
Handling the customers who represent the future of your business.
Reality Check,
Posted 01 Nov 2007
SPSS Directions '07: Panelists advocating statistical solutions at the company's North American conference seem to be mavericks of the business industry.
Daily News,
Posted 31 Oct 2007
Adhere to a plan and avoid unnecessary changes.
Viewpoints,
Posted 31 Oct 2007
A new award recognizing innovative e-commerce solutions hopes to motivate "fresh and unusual" ideas.
Daily News,
Posted 25 Oct 2007
Nuance Conversations '07: Speech technology will be the key driver of Web innovation, according to a presenter -- primarily through natural language and its use in mobile search.
Daily News,
Posted 23 Oct 2007
Nuance Conversations '07: The convergence of various networks and technologies will ultimately determine the future of business enterprise.
Daily News,
Posted 23 Oct 2007
One-third of 17-to-35-year-olds admits to avoiding ads altogether. How can marketers reach the unreachable?
Daily News,
Posted 15 Oct 2007
On the heels of the SAP-Business Objects deal, Larry Ellison's company makes a multibillion-dollar move of its own.
Daily News,
Posted 12 Oct 2007
A new study shows how much influence mobile-phone advertisements have on consumers.
Daily News,
Posted 11 Oct 2007
In the treacherous arena of customer service, a kind of literal and psychological disconnect exists between technology company executives (who really ought to know better) and their consumers.
Viewpoints,
Posted 09 Oct 2007
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
Daily News,
Posted 08 Oct 2007
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Insight,
Posted 01 Oct 2007
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
Daily News,
Posted 01 Oct 2007
We can learn a lot from our pastimes...or not.
Pint of View,
Posted 01 Oct 2007
Does your company rely on smartphones?
Insight,
Posted 01 Oct 2007
We often find that CRM systems give sales managers numbers when what they really want is insight. Is CRM finally ready to demystify sales management?
Reality Check,
Posted 01 Oct 2007
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