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Articles: Technology
Origen Financial turns to automation to minimize a mountain of mortgage paperwork.
Your sales force and your technology staff may not respect each other's turf, but you'd better broker a truce if you want your business to thrive.
You may think you are, but the truth is this: Size matters.
Before managers can tackle primary goals, obstacles must be overcome.
A Web-based solution helps Molex Premise Networks log project, customer, and contact information.
CRM is changing, and you better change with it.
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Companies are beginning to see the technology as an essential part of customer service strategy.
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
Search engine optimization can help put your Web site ahead of the pack.
Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
Red Pocket Mobile snags a particular prepaid phone market, with help from VoIP Logic
The company wows its users with new products and new plans for the future.
The social networking company introduced a marketing plan many of its members hated -- and changed course accordingly.
We recently overhauled our own IVR. What we learned can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies.
Insurance.com cleans up its customer data -- and cleans up, period.
Hope you like the taste of crow--or foot-in-mouth. Your customers are serving it up hot
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