An interesting year ahead: new technologies to be harvested, new markets to be explored, and new ideas hovering on the brink of reality.
Daily News,
Posted 10 Dec 2007
There are 3.5 billion online conversations every day. Is your company part of them, or a victim of them?
Daily News,
Posted 07 Dec 2007
Innovations and contemporary best practices.
Viewpoints,
Posted 04 Dec 2007
What do you think of viral marketing?
Insight,
Posted 01 Dec 2007
Will a sage oracle sap your nice salesforce?
Pint of View,
Posted 01 Dec 2007
Business Problem: A business is unable to track product-defect issues across development teams and customers.
Re:Tooling,
Posted 01 Dec 2007
Forward thinkers come together to learn how customers are changing the business landscape/
Insight,
Posted 01 Dec 2007
New systems will unleash a new round of creativity in business applications.
Customer Centricity,
Posted 01 Dec 2007
When online businesses put customer feedback to use quickly, customers begin to expect it from all companies.
Reality Check,
Posted 01 Dec 2007
Technology investments designed to empower agents may actually complicate access to required data.
Daily News,
Posted 28 Nov 2007
An industry traditionally at the forefront of CRM continues to make the effort to master customer interactions.
Daily News,
Posted 27 Nov 2007
Three CRM vendors have released applications for mobile devices in recent days. What's the payoff for the sales representative?
Daily News,
Posted 22 Nov 2007
Systemic challenges are driving the industry toward self-service and automation.
Daily News,
Posted 22 Nov 2007
It's popular, but not necessarily better.
Viewpoints,
Posted 13 Nov 2007
The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.
Daily News,
Posted 12 Nov 2007
They're not just better than their peers -- they are dramatically better.
Viewpoints,
Posted 08 Nov 2007
New technologies expose information in new ways. Are you prepared?
Viewpoints,
Posted 06 Nov 2007
Contact centers can't be stodgy. They need to keep up with the kinds of technologies -- email and IM -- their younger customers rely on.
Daily News,
Posted 01 Nov 2007
A new way of thinking about data and information generated across all lines of business.
Insight,
Posted 01 Nov 2007
|