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Articles: Technology
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
The word is everywhere now: social networks, social frameworks, social platforms.
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
Looking at the network-technology vendors specializing in serving up the technology of others, Gartner gives glowing marks to just two out of 13.
Is on-demand marketing the way of the future?
The "software-as-a-service" industry takes yet another big step toward the mainstream with a new release from Web-content management vendor Clickability that relies on a series of technologies delivered "as a service."
Origen Financial turns to automation to minimize a mountain of mortgage paperwork.
Your sales force and your technology staff may not respect each other's turf, but you'd better broker a truce if you want your business to thrive.
You may think you are, but the truth is this: Size matters.
Before managers can tackle primary goals, obstacles must be overcome.
A Web-based solution helps Molex Premise Networks log project, customer, and contact information.
CRM is changing, and you better change with it.
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Companies are beginning to see the technology as an essential part of customer service strategy.
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
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