A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
Magazine Features,
Posted 01 Mar 2008
Looking at the network-technology vendors specializing in serving up the technology of others, Gartner gives glowing marks to just two out of 13.
CRM Featured News,
Posted 18 Feb 2008
Is on-demand marketing the way of the future?
Viewpoints,
Posted 12 Feb 2008
The "software-as-a-service" industry takes yet another big step toward the mainstream with a new release from Web-content management vendor Clickability that relies on a series of technologies delivered "as a service."
CRM Featured News,
Posted 11 Feb 2008
Origen Financial turns to automation to minimize a mountain of mortgage paperwork.
REAL ROI,
Posted 01 Feb 2008
Your sales force and your technology staff may not respect each other's turf, but you'd better broker a truce if you want your business to thrive.
Magazine Features,
Posted 01 Feb 2008
You may think you are, but the truth is this: Size matters.
The Tipping Point,
Posted 01 Feb 2008
Before managers can tackle primary goals, obstacles must be overcome.
Customer Centricity,
Posted 01 Feb 2008
A Web-based solution helps Molex Premise Networks log project, customer, and contact information.
REAL ROI,
Posted 01 Feb 2008
CRM is changing, and you better change with it.
Viewpoints,
Posted 30 Jan 2008
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
CRM Featured News,
Posted 29 Jan 2008
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
CRM Featured News,
Posted 21 Jan 2008
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
CRM Featured News,
Posted 17 Jan 2008
Companies are beginning to see the technology as an essential part of customer service strategy.
CRM Featured News,
Posted 10 Jan 2008
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
CRM Featured News,
Posted 09 Jan 2008
Search engine optimization can help put your Web site ahead of the pack.
Viewpoints,
Posted 03 Jan 2008
Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
Magazine Features,
Posted 01 Jan 2008
Red Pocket Mobile snags a particular prepaid phone market, with help from VoIP Logic
REAL ROI,
Posted 01 Jan 2008
The company wows its users with new products and new plans for the future.
Insight,
Posted 01 Jan 2008
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