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| Articles: Technology |
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Your sales force and your technology staff may not respect each other's turf, but you'd better broker a truce if you want your business to thrive.
Magazine Features,
Posted 01 Feb 2008
You may think you are, but the truth is this: Size matters.
The Tipping Point,
Posted 01 Feb 2008
Before managers can tackle primary goals, obstacles must be overcome.
Customer Centricity,
Posted 01 Feb 2008
A Web-based solution helps Molex Premise Networks log project, customer, and contact information.
REAL ROI,
Posted 01 Feb 2008
CRM is changing, and you better change with it.
Viewpoints,
Posted 30 Jan 2008
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
Daily News,
Posted 29 Jan 2008
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
Daily News,
Posted 21 Jan 2008
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Daily News,
Posted 17 Jan 2008
Companies are beginning to see the technology as an essential part of customer service strategy.
Daily News,
Posted 10 Jan 2008
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
Daily News,
Posted 09 Jan 2008
Search engine optimization can help put your Web site ahead of the pack.
Viewpoints,
Posted 03 Jan 2008
Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
Magazine Features,
Posted 01 Jan 2008
Red Pocket Mobile snags a particular prepaid phone market, with help from VoIP Logic
REAL ROI,
Posted 01 Jan 2008
The company wows its users with new products and new plans for the future.
Insight,
Posted 01 Jan 2008
The social networking company introduced a marketing plan many of its members hated -- and changed course accordingly.
Insight,
Posted 01 Jan 2008
We recently overhauled our own IVR. What we learned can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies.
Front Office,
Posted 01 Jan 2008
Insurance.com cleans up its customer data -- and cleans up, period.
Secret of My Success,
Posted 01 Jan 2008
Hope you like the taste of crow--or foot-in-mouth. Your customers are serving it up hot
Pint of View,
Posted 01 Jan 2008
Don't worry: If you're not wiki-ing yet, you will be soon.
Reality Check,
Posted 01 Jan 2008
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