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Articles: Technology
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
On The Scene: Web 2.0 -- As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
New offerings can make your sales reps more productive.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.
The real liaison in a dot-com world.
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
Gartner names the new and the noteworthy in the realm of sales applications for CRM.
Gartner Business Intelligence Summit '08: By 2009, 90 percent of mission-critical projects will depend on data warehouse information to drive higher revenues or lower costs.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
Highlights from the month's news.
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