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Articles: Technology
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
Gartner names the new and the noteworthy in the realm of sales applications for CRM.
Gartner Business Intelligence Summit '08: By 2009, 90 percent of mission-critical projects will depend on data warehouse information to drive higher revenues or lower costs.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
Highlights from the month's news.
New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support.
IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all.
Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match.
Coveo Solutions knows where to find what you're looking for.
With wireless encroaching one coverage bar at a time, wireline providers are struggling to revamp their customer strategies.
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
Business Problem: Inability to understand or organize customer feedback in order to retain customers and improve overall service.
Remember to look around you when spelling out your corporate message.
WFM solutions typically pay for themselves in under a year -- can you afford not to have one?
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
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