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Articles: Technology
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
What can we learn from how candidates are using SMS messaging?
Influencing an influential audience.
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
The economic downturn pushes spending away from traditional advertising to more accountable online media.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Better landing pages increase adoption of relevant weather-alert services.
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
On The Scene: Web 2.0 -- As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
New offerings can make your sales reps more productive.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.
The real liaison in a dot-com world.
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
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