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Articles: Technology
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
In an effort to unite on-demand and on-premises CRM, Oracle takes responsibility for product integration -- a move that looks particularly appealing for partner channel management.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Providing technical and consulting services to partners, the marketing software provider aims to extend its own worldwide presence.
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