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Articles: Technology
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
In an effort to unite on-demand and on-premises CRM, Oracle takes responsibility for product integration -- a move that looks particularly appealing for partner channel management.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Providing technical and consulting services to partners, the marketing software provider aims to extend its own worldwide presence.
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
destinationCRM 2008: A roundup of our reporting during this year's conference.
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
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