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Articles: Technology
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
In an effort to unite on-demand and on-premises CRM, Oracle takes responsibility for product integration -- a move that looks particularly appealing for partner channel management.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Providing technical and consulting services to partners, the marketing software provider aims to extend its own worldwide presence.
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
destinationCRM 2008: A roundup of our reporting during this year's conference.
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
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