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The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
One "s" stands for "service"—so provide some.
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Oracle OpenWorld '08: Partnering with HP and Intel, the software giant introduces not one but two servers.
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
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