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Articles: Technology
A CRM pioneer's look at the evolution of sales and marketing tools.
Social media is changing the face of CRM. Are you prepared?
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
A focus on Web analytics and the ability to measure online marketing combine to counter the stress of a down economy.
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Even if customer surveys don't interest you, real-time alert capabilities might.
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
MDM Summit '08: Master data management isn't easy, but experts believe there's never been a better time to get started.
Overall, 25 percent of online visitors will click a text link first; younger consumers, however, may be more graphically inclined.
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
Are misdirected sales incentives putting your brand at risk?
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
This trio lets you do more for less cost.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
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