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Articles: Technology
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
A focus on Web analytics and the ability to measure online marketing combine to counter the stress of a down economy.
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Even if customer surveys don't interest you, real-time alert capabilities might.
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
MDM Summit '08: Master data management isn't easy, but experts believe there's never been a better time to get started.
Overall, 25 percent of online visitors will click a text link first; younger consumers, however, may be more graphically inclined.
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
Are misdirected sales incentives putting your brand at risk?
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
This trio lets you do more for less cost.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
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