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Articles: Technology
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
A year out of the spotlight, John Wookey is back on the scene, except now he's playing on a different side.
An often-overlooked technique can add significant value to your marketing spend.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Analytical tools help marketers derive intelligence from what customers are already making publicly available.
Optimization will improve customer relations and increase revenue.
The acquisition aims to consolidate the market for email hygiene and correction services.
A CRM pioneer's look at the evolution of sales and marketing tools.
Social media is changing the face of CRM. Are you prepared?
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
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