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Articles: Technology
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
New software helps to handle multiple consumer touch points
Blending knowledge management with customer service is critical
What does the customer want? versus What does it cost?
How to satisfy digital consumers and avoid damaging word of mouth
How can your company benefit from this solution?
Ushering in the age of digital customer relationships in marketing
Ten steps from the front lines
Organizations need to be smart and think long term
What makes a company's automation processes successful?
Using email and social media can help you graduate to the next level
Define what your customers can expect from you
Community links in promotional emails on the rise, Responsys report shows
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
"Tremendous" buying power is shown by this critical audience for marketers
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