Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Many executives fear a healthy two-way conversation with customers
Reality Check,
Posted 09 Aug 2011
Vocalabs' study shows customers reporting problems with the automated portion of Apple tech support calls
Daily News,
Posted 03 Aug 2011
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Front Office,
Posted 21 Jul 2011
CRM can help firms struggling with longer selling processes
Insight,
Posted 20 Jul 2011
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Insight,
Posted 20 Jul 2011
Research reveals how consumers will contact customer service within the next two years
Insight,
Posted 20 Jul 2011
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Insight,
Posted 20 Jul 2011
Adobe, Fidelity, and JetBlue recognized for outstanding performance
Insight,
Posted 20 Jul 2011
Issues like privacy and fair use of data pose a formidable challenge
Connect,
Posted 20 Jul 2011
What's relevant to customers and sustainable for businesses?
The Tipping Point,
Posted 20 Jul 2011
The company turns to MarketTools to survey its customers and deliver customer feedback dashboards.
Daily News,
Posted 07 Jul 2011
Selling, tracking, and billing automated by FinancialForce for Media.
Daily News,
Posted 28 Jun 2011
All's fair in love and war—and retail
Front Office,
Posted 24 Jun 2011
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
REAL ROI,
Posted 24 Jun 2011
A major American energy company uses a customized sales program to cross-sell its way to higher profits
REAL ROI,
Posted 24 Jun 2011
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