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Articles: Technology
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
A new tagging feature aims to make reviews more easily accessible.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
The company expands its online marketing platform with a new text-messaging solution.
Video-enabled call centers will change the company-customer relationship.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Business Problem: Failure to easily locate answers to customer inquiries.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
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