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Articles: Technology
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Business Problem: Failure to easily locate answers to customer inquiries.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Readers respond to "full-service" and "on demand."
Entellium's crisis played out on Twitter, live.
Reinvent your revenue stream to help people, communities, and the planet.
Contact center surveying is evolving into enterprise feedback management.
Paperless payments reduce staff support, errors, and overpayments.
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