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Articles: Technology
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Business Problem: Failure to easily locate answers to customer inquiries.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Readers respond to "full-service" and "on demand."
Entellium's crisis played out on Twitter, live.
Reinvent your revenue stream to help people, communities, and the planet.
Contact center surveying is evolving into enterprise feedback management.
Paperless payments reduce staff support, errors, and overpayments.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Clearly, improving customer trust should be a major focus for organizations in 2009.
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
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