| Articles: Technology |
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Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
REAL ROI,
Posted 01 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Readers respond to "full-service" and "on demand."
Insight,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
Reinvent your revenue stream to help people, communities, and the planet.
Insight,
Posted 01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.
Scouting Report,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Daily News,
Posted 27 Nov 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
Daily News,
Posted 21 Nov 2008
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
Daily News,
Posted 21 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Daily News,
Posted 18 Nov 2008
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Daily News,
Posted 13 Nov 2008
Online retailers can increase loyalty with alternative payment options.
Viewpoints,
Posted 12 Nov 2008
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Daily News,
Posted 11 Nov 2008
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