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Articles: Technology
Analysts weigh in on content management trends for the New Year.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Here are three areas in which technology can help your organization sell better.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Raise the bar, instead of falling short of it.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Google doesn't want its name to be only synonymous with search.
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
How data discovery improves agility.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
A new tagging feature aims to make reviews more easily accessible.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
The company expands its online marketing platform with a new text-messaging solution.
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