| Articles: Technology |
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NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Daily News,
Posted 13 Jan 2009
New research shows confusion among users over what unified communications really means.
Daily News,
Posted 13 Jan 2009
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Daily News,
Posted 12 Jan 2009
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Daily News,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
Daily News,
Posted 07 Jan 2009
New online community offers mobile computer users the chance to help reinvent product development.
Daily News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
Daily News,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Daily News,
Posted 05 Jan 2009
Here are three areas in which technology can help your organization sell better.
Magazine Features,
Posted 01 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
Raise the bar, instead of falling short of it.
The Tipping Point,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
Google doesn't want its name to be only synonymous with search.
Front Office,
Posted 01 Jan 2009
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Secret of My Success,
Posted 01 Jan 2009
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Daily News,
Posted 22 Dec 2008
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Daily News,
Posted 22 Dec 2008
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