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Articles: Technology
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
MicroStrategy 9, the business intelligence company's first major release in nearly four years, boasts enhanced features and an increase in both scalability and flexibility.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Dynamic documents extend the lifespan of your work.
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
New research shows confusion among users over what unified communications really means.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Customer retention is one thing. Identifying the right ones to retain is another.
New online community offers mobile computer users the chance to help reinvent product development.
Analysts weigh in on content management trends for the New Year.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Here are three areas in which technology can help your organization sell better.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Raise the bar, instead of falling short of it.
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