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Articles: Technology
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
The company data provider focuses on bringing more intelligent data to the midmarket.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Online self-service portals can become high-performance growth engines amid challenging economic times.
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