One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Daily News,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Daily News,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Daily News,
Posted 18 Mar 2009
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Daily News,
Posted 16 Mar 2009
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
Daily News,
Posted 16 Mar 2009
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Daily News,
Posted 13 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
Daily News,
Posted 13 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Daily News,
Posted 12 Mar 2009
The company data provider focuses on bringing more intelligent data to the midmarket.
Daily News,
Posted 12 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
Daily News,
Posted 12 Mar 2009
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Daily News,
Posted 12 Mar 2009
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
Daily News,
Posted 12 Mar 2009
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
Daily News,
Posted 10 Mar 2009
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
Daily News,
Posted 10 Mar 2009
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Daily News,
Posted 09 Mar 2009
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Daily News,
Posted 04 Mar 2009
Online self-service portals can become high-performance growth engines amid challenging economic times.
Viewpoints,
Posted 04 Mar 2009
The marketing automation vendor's latest release focuses on usability and that human touch.
Daily News,
Posted 03 Mar 2009
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