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Articles: Technology
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Service gaffes are part of life, but some of them are just astounding.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Focus on lead quality and refined marketing spend to get the job done.
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
The company data provider focuses on bringing more intelligent data to the midmarket.
Datamonitor examines the five key trends shaping the outsourcing market this year.
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