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Articles: Technology
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
How have retailers fared in the twitterverse?
Why mobile shopping—"m-commerce"—is finally getting a move on.
The candy brand integrates its messaging across Twitter, Flickr, Wikipedia, YouTube, Facebook, and elsewhere on the social graph.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Automating and optimizing work processes will boost the market for the foreseeable future.
Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and Salesforce.com join Oracle as Leaders in the analyst firm's annual assessment.
Speech-enabled interactive voice response systems now involve other customer channels.
Helping contact center managers achieve four primary goals.
That is the question. (The answer may surprise you.)
In a tight economy, companies try to cut operating expenses wherever they can.
Just because CRM deployments have spread doesn't mean they've succeeded.
Stress levels brought about by the economy are making people more combative in their everyday lives.
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with Salesforce.com.
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards.
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