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Articles: Technology
How to satisfy digital consumers and avoid damaging word of mouth
How can your company benefit from this solution?
Ushering in the age of digital customer relationships in marketing
Ten steps from the front lines
Organizations need to be smart and think long term
What makes a company's automation processes successful?
Using email and social media can help you graduate to the next level
Define what your customers can expect from you
Community links in promotional emails on the rise, Responsys report shows
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
"Tremendous" buying power is shown by this critical audience for marketers
Why old-school advertising delivers the wrong message
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
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