An alphabetical glossary of what you need to know about social media.
Magazine Features,
Posted 01 Jun 2009
If you expect employees to stay within the lines, you need to draw the lines first.
Insight,
Posted 01 Jun 2009
I don't care to belong to any social network that will accept me as a member.
Pint of View,
Posted 01 Jun 2009
We're awash in social networking data. Do we really want our businesses drowning in it, too?
Connect,
Posted 01 Jun 2009
Beyond marketing, the popular tools and techniques can also serve as a channel for support.
Customer Centricity,
Posted 01 Jun 2009
Active engagement gives us a chance to better understand the customer.
Reality Check,
Posted 01 Jun 2009
CRM magazine's in-depth report on the state of social media in CRM.
Magazine Features,
Posted 01 Jun 2009
Customer attitudinal information is what companies have been clamoring to obtain for years.
Front Office,
Posted 01 Jun 2009
New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind.
Daily News,
Posted 01 Jun 2009
Eloqua's latest release strives to throw more than just leads over the wall from marketing to sales.
Daily News,
Posted 28 May 2009
Fewer than half of all organizations have a defined strategy regarding customer data, according to research by Experian QAS.
Daily News,
Posted 28 May 2009
Pent-up demand for integrated telephony and business applications will drive adoption through 2013, according to new research findings.
Daily News,
Posted 28 May 2009
Using data from Omniture SiteCatalyst, Quantivo aims to perform deeper analytics, faster.
Daily News,
Posted 27 May 2009
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Daily News,
Posted 27 May 2009
As the iPhone App Store emerges as a significant brand-building platform, the phrase "There's an app for that" has become a catchphrase for consumers and businesses alike. But is it the right place for you?
Daily News,
Posted 26 May 2009
How new technology streamlines the mobile operator contact center.
Viewpoints,
Posted 25 May 2009
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
Daily News,
Posted 22 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
Daily News,
Posted 22 May 2009
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