CRM + KM = smart CRM.
Viewpoints,
Posted 17 Aug 2009
The move looks to help the install base of 14,000 integrate basic CRM functionality with existing Infor ERP systems.
Daily News,
Posted 14 Aug 2009
Innovation isn't slowing down as vendors meet the increasing demand to merge online and offline data.
Daily News,
Posted 14 Aug 2009
No more customer-reference fire drills.
Viewpoints,
Posted 13 Aug 2009
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
Daily News,
Posted 12 Aug 2009
In what the company calls its biggest launch ever, Webtrends unveils Analytics 9 and acquires Widemile.
Daily News,
Posted 12 Aug 2009
Marketers are cutting costs and opting for cheaper, more measurable tactics.
Daily News,
Posted 11 Aug 2009
Sharing knowledge to build better relationships.
Viewpoints,
Posted 11 Aug 2009
Magic Quadrant for EMM '09: Enterprise marketing management vendors continue to face slow adoption rates in an economic downturn.
Daily News,
Posted 10 Aug 2009
RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
Daily News,
Posted 07 Aug 2009
CRM won't solve everything. You still need skilled salespeople to get it right.
Viewpoints,
Posted 07 Aug 2009
Think you know the score? Guess again.
Web-Only Bonus Articles,
Posted 05 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Insight,
Posted 05 Aug 2009
The release of one-X Agent marks a potential re-emphasis on the vendor's ability to cater to remote agents, says one industry pundit.
Daily News,
Posted 05 Aug 2009
Alternative communication channels in healthcare marketing.
Viewpoints,
Posted 05 Aug 2009
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
Daily News,
Posted 04 Aug 2009
Strategies to reduce operating costs and protect revenues.
Viewpoints,
Posted 03 Aug 2009
Online Exclusive: What do you do when your customers aren't playing in your court?
Web-Only Bonus Articles,
Posted 01 Aug 2009
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
Secret of My Success,
Posted 01 Aug 2009
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