| Articles: Technology |
|
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Whether marketers are hitting an individual or an enterprise, both are consumers and, ultimately, share the mindset that "it's all about me."
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Today's keynote address stressed the need for speech throughout the enterprise, not just in the call center.
Daily News,
Posted 29 Aug 2009
SpeechTEK 2009: Instead of forcing users to navigate dozens of smartphone icons, one presenter warns, the dominant interface of the future will be voice.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: Presenters suggest that, even in a time of lowered budgets, it's possible to achieve implementations of high value.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Daily News,
Posted 28 Aug 2009
A back-to-basics approach can save your business.
Viewpoints,
Posted 27 Aug 2009
CRM Evolution '09 — Day 2: Mobile applications are bridging the gap between sales and CRM.
Daily News,
Posted 26 Aug 2009
Usability can be the lynchpin between failure and success.
Viewpoints,
Posted 26 Aug 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
Daily News,
Posted 25 Aug 2009
CRM Evolution '09 — Day 1: KEYNOTE: Customers may control the conversation, but they do not control your business.
Daily News,
Posted 25 Aug 2009
One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
Daily News,
Posted 25 Aug 2009
Sporting a new look and a new user interface, the marketing solutions vendor retires the Affinium name and targets the interactive marketer.
Daily News,
Posted 25 Aug 2009
Citing customer demand and market movement, the company unveils its latest platform, promising the equivalent of a workforce optimization suite.
Daily News,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 24 Aug 2009
The provider of on-demand customer service software delivers a direct integration into the burgeoning social media site.
Daily News,
Posted 21 Aug 2009
Marketers miss the fundamentals.
Viewpoints,
Posted 21 Aug 2009
Adoption of a new sales performance system doesn't happen by chance.
Viewpoints,
Posted 19 Aug 2009
Former competitors combine, aiming to be the largest provider of mobile business applications.
Daily News,
Posted 18 Aug 2009
|
 |
| Pages: << Prev 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72
Next >> |
|
|
|