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Articles: Technology
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
A contact center executive at American Express takes a holistic approach to support
Not even a threatened cancellation of the season could deter football's loyal customers
The company plans to start charging merchants for customer data
Traditional standards of database marketing will be retailers' downfall
Better connections with customers and more efficient use of resources will drive future IT investments
Technology, not philosophy, has altered consumers' expectations
But conference panel warns against sacrificing the basics
The CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities
Google dips its toes into social networking waters—again
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
New software helps to handle multiple consumer touch points
Blending knowledge management with customer service is critical
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