| Articles: Technology |
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Click-to-call increase conversions, with instant access to sales associates.
Viewpoints,
Posted 12 Oct 2009
The old techniques meet the new technology.
Viewpoints,
Posted 09 Oct 2009
You'll need a new platform mindset and a view toward the future.
Viewpoints,
Posted 07 Oct 2009
With BrandConnect, retailers try to listen in on reviews, while getting consumers to propagate them out.
Daily News,
Posted 05 Oct 2009
Need to make changes to your sales payout? Here's how.
Viewpoints,
Posted 05 Oct 2009
Amdocs Retail Experience Solution hopes to tackle a lack of customer visibility in retail stores.
Daily News,
Posted 03 Oct 2009
Pundits and company executives believe that the new IP Office 5 expands functionality while improving simplicity -- two factors deemed prerequisites for success in this sector.
Daily News,
Posted 03 Oct 2009
Coda 2go, an application built natively on Salesforce.com's Force.com platform, becomes FinancialForce.com, a new company backed by Salesforce.com and Unit 4 Agresso, parent company of accounting software vendor Coda.
Daily News,
Posted 02 Oct 2009
The Myers-Briggs Type Indicator (MBTI) is a 15-minute questionnaire designed to measure psychological preferences in perception and decision-making — and may help reveal what kind of customer or customer agent you could be.
Magazine Features,
Posted 01 Oct 2009
As contact centers adapt to the needs of a recession—and an increasing number of Generation Y staffers—the systems designed to train agents have to adapt as well
Magazine Features,
Posted 01 Oct 2009
They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Magazine Features,
Posted 01 Oct 2009
Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.
Magazine Features,
Posted 01 Oct 2009
When live agents can't be had, interactive voice response systems may suffice.
Scouting Report,
Posted 01 Oct 2009
A shift from managing volume to managing relationships.
The Tipping Point,
Posted 01 Oct 2009
The measurements you track are an indication of the customer relationships you want to have.
Customer Centricity,
Posted 01 Oct 2009
The company's flagship sales force automation product tries to bring clarity to ad hoc selling.
Daily News,
Posted 01 Oct 2009
With incomplete information, some hazards can be deadly.
Viewpoints,
Posted 01 Oct 2009
If your goal is to launch a viral campaign simply to increase your brand awareness, you're flirting with danger.
Front Office,
Posted 01 Oct 2009
Undercutting conventional wisdom, a recent Forrester Research report raises the possibility that a SaaS deployment can outperform an on-premises one for as long as five years -- or more.
Daily News,
Posted 30 Sep 2009
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