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Articles: Technology
Pundits say the company's latest release tightens competition in the QM space.
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
Only one of these two critical areas of investment requires capital expenditures.
The many disguises worn by software-as-a-service.
Three trends to adopt today for the cloud-enabled contact center.
Five critical questions to ask before building a product on Salesforce.com's platform.
New solution for online retailers brings the dressing room into the consumer's own home.
A revamped user interface provides highlights the company's latest service desk solution.
Accelerate customer-centric processes with software-as-a-service-based electronic signatures.
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
It's been 10 years since the founding of Salesforce.com, and CRM has never been the same.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
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