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Articles: Technology
Boost customer retention by acting at the right time.
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
A new solution by eTrigue gives sales a taste of marketing automation.
Hint: Desperate marketers rarely win.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well
Implement applications to support customer service and technology teams.
Pundits say the company's latest release tightens competition in the QM space.
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
Only one of these two critical areas of investment requires capital expenditures.
The many disguises worn by software-as-a-service.
Three trends to adopt today for the cloud-enabled contact center.
Five critical questions to ask before building a product on Salesforce.com's platform.
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