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Articles: Technology
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Enhance your brand with digital video.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
Break down internal silos to yield more-satisfied customers.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
How credit card companies are making the most of their existing relationships.
Find the right partners to thrive in an economic recession.
Be prepared to act on customer feedback.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Forget the scripts — empower telesales agents to engage in a real dialogue.
Harness technology to improve the customer experience.
The latest offering will help the company continue to grow marketshare, pundits say.
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